Refund Policy

Last updated: 30 September 2026

1. Scope of this policy

This Refund Policy applies to the paid Pro account upgrade purchased through our website using Waffo Pancake. It forms part of, and should be read together with, our Terms of Service and Pricing page.

It does not limit any non-waivable statutory rights you may have as a consumer under the mandatory laws of your place of residence.

2. Nature of the product

The Pro upgrade is a digital service that is activated on your account immediately after payment is confirmed. Because delivery is instantaneous and no physical goods are shipped, the standard right of withdrawal for distance contracts may not apply once the service has been fully performed — except where this policy, or mandatory law, provides otherwise.

The Pro upgrade is a one-time payment that grants Pro access for a fixed period of 1 year. It is not a subscription and it does not renew automatically, so there is nothing to cancel and no recurring fees to stop.

3. When you can request a refund

We will refund your payment in full if any of the following applies:

• Request within 7 days and Pro features unused. You contact us within 7 calendar days of purchase and you have not made significant use of the Pro features (for example, you have not used the unlimited Apply links more than a few times).
• Duplicate or accidental payment. You paid twice for the same upgrade, or paid again while your account was already Pro.
• Technical failure. You paid successfully but your account was not upgraded to Pro and we are unable to fix the problem within a reasonable time (normally 5 business days).
• Unauthorised payment. The payment was made from your account by someone else without your authorisation and you report it to us promptly.
• Service discontinued. We permanently discontinue the paid Service soon after your purchase, without providing a reasonable period of access to the features you paid for.

4. When a refund will normally not be given

• You have already made substantial use of the Pro features (for example, extensive use of unlimited Apply links or saved-job features).
• Your Pro access period has simply come to an end. Expiry after 1 year is the normal, expected end of the access period you purchased — not a fault or a breach by us.
• You simply changed your mind more than 7 days after the purchase.
• You did not get a job interview, job offer or employment — using the Service does not guarantee any employment outcome.
• Your account was suspended or terminated because you breached our Terms of Service (for example, scraping, reselling Pro access, or sharing your account).
• You purchased through a third party or an unauthorised reseller rather than directly through our website.
• The request is made by someone other than the account holder or the person who paid.

5. How to request a refund

To request a refund, contact us with the details of your purchase:

1. Email service@goodjobs4u.com (or message us on WeChat: _scott0421).
2. Include the email address on your account, your order number (shown on the upgrade success page and in your Waffo Pancake payment record), and the date and amount paid.
3. Tell us briefly why you are requesting a refund. This helps us improve the Service.

We may ask you to confirm your identity or provide the payment receipt before processing the refund, in order to protect you against fraudulent claims.

6. How refunds are processed

• We will review your request and respond within 5 business days.
• Approved refunds are returned to the original payment method via Waffo Pancake's refund process. We cannot refund to a different account, card or method than the one used to pay.
• If you are refunded, the remaining Pro access period ends immediately and your account returns to the Free plan.
• Once we submit the refund, the payment provider typically credits the money within 1–7 business days. Bank or channel processing times are outside our control.
• Refunds are made in the original currency. We do not reimburse any currency-conversion or transaction fees charged by your bank or by the payment provider.

7. Our obligation to refund voluntarily

Beyond the cases above, we may at our sole discretion grant a refund or issue a goodwill credit where we consider it fair to do so — for example, for a first-time customer who made an obvious mistake. Granting a refund in one case does not oblige us to grant one in any other case.

8. Changes to this policy

We may update this Refund Policy from time to time. The version in force is the one published on this page at the time of your purchase, and the "Last updated" date at the top of the page reflects the latest revision.

9. Contact